Question 1

Do buyers need an account?

Accepted Answer

No. Buyers pay securely and receive a time-limited link that self-destructs on schedule.

Question 2

What can I sell here?

Accepted Answer

Any digital file you own the rights to: photos, videos, bundles (ZIP/RAR), PDFs, presets, audio packs, templates, more.

Question 3

Is there a free way to try it?

Accepted Answer

Yes. Your first upload is 0% platform fee. After that, it’s a flat 15%.

Question 4

Can I use my own brand?

Accepted Answer

Yes. Title, description, tags, cover, and storefront branding. The branding pack unlocks extra presets.

Question 5

Do you support previews?

Accepted Answer

Yes. Optional previews, blur-until-unlock, and watermarking where relevant.

Question 6

What file types are supported?

Accepted Answer

JPG/PNG/WebP, MP4/MOV, MP3/WAV, ZIP/RAR, PDF and more. If an upload fails, the importer explains why.

Question 7

Can I sell bundles?

Accepted Answer

Yes. Package multiple files as a Set. One purchase unlocks the entire Set.

Question 8

Can I change price after publishing?

Accepted Answer

Yes. New purchases use the new price; completed purchases stay honored at their original price.

Question 9

Can I limit views or downloads?

Accepted Answer

Yes. Each unlock is signed, time-boxed, and can include view/download caps. Individual unlocks can be revoked.

Question 10

Coupons or discounts?

Accepted Answer

Single-use links and campaign pricing are supported. Storefront-wide codes are on the roadmap.

Question 11

How long do links last?

Accepted Answer

Default is ~10 minutes or 1 view/download. You can tighten or slightly extend within safe limits.

Question 12

What is TraceLock™?

Accepted Answer

Per-unlock device signals + watermark receipts that tie a buyer to an asset to deter leaks and win disputes.

Question 13

Re-issue if a buyer times out?

Accepted Answer

Yes. Issue a fresh, signed link with new limits from your dashboard.

Question 14

Revoke access after purchase?

Accepted Answer

Yes. Revoke a specific unlock; your audit log records the action.

Question 15

Storefront delivery?

Accepted Answer

Yes. Storefront purchases use the same signed, expiring delivery system as one-time links.

Question 16

When do I get paid?

Accepted Answer

After verification (KYC). New sellers start with a payout buffer; it eases with account history. Fast Payout Pass can enable instant cash-outs when stable.

Question 17

What payment methods do buyers use?

Accepted Answer

Major cards with 3-D Secure where required. Local methods expand by region.

Question 18

What’s your fee?

Accepted Answer

Flat 15% platform fee on paid sales. Your first upload is 0% platform fee.

Question 19

Who handles chargebacks?

Accepted Answer

We do the heavy lifting. Policy + device logs + TraceLock™ reduce risk and shield creators from most routine chargebacks.

Question 20

Refunds?

Accepted Answer

All sales are final. Clear previews, descriptions, and delivery controls help buyers know what they’re getting.

Question 21

Taxes & VAT?

Accepted Answer

Where applicable, taxes are calculated at checkout. We surface the tax line and handle remittance where required.

Question 22

Can you post to my socials?

Accepted Answer

Prepare per-platform assets and captions automatically, then push (where supported) or copy-paste to post manually.

Question 23

Do you track campaigns?

Accepted Answer

Yes. Campaign Monitor shows clicks, unlocks, and revenue by platform and set.

Question 24

Use my own captions?

Accepted Answer

Yes. Manual mode gives full control; Auto drafts a starter you can edit.

Question 25

UTM support?

Accepted Answer

Yes. Campaign links include identifiers for accurate attribution in your analytics and ours.

Question 26

Team members?

Accepted Answer

Yes. Add seats with role-based permissions (upload, price, publish, revenue access).

Question 27

2FA?

Accepted Answer

Yes. Enable two-factor in Settings. We recommend requiring it for all roles.

Question 28

What data do you store?

Accepted Answer

Only what’s needed for purchases and delivery (e.g., audit logs, device/IP signals tied to unlocks). See Privacy.

Question 29

Data export?

Accepted Answer

Yes. Export sales and payout history as CSV from your dashboard.

Question 30

Import from Drive/Dropbox/Instagram?

Accepted Answer

Yes. Control Center → Create → Import. We’ll pull assets and prompt if auth is required.

Question 31

API?

Accepted Answer

Public API is planned. For now, one-time links and storefront endpoints cover most use cases.

Question 32

How fast is support?

Accepted Answer

Humans first. Fast responses during business hours, with on-call for payout/abuse issues.

Question 33

Roadmap?

Accepted Answer

See Control Center Insights and the changelog for upcoming features.

Getting started